We Take Your Privacy Seriously

When you place your order or sign up with us, we appreciate your trust in us. Privacy of your personal information is taken very seriously and we keep your information, order history and any other records private. Lovedoll18 or any of its affiliates will not misuse your personal information! Personal information means any information that relates to a natural person, which either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person. This includes, your name, address, age, sex, date of birth, phone number, etc.

We will not sell your information to any third parties. When you order from us, we assume you are interested in our products and will email you if we believe that we are providing information that will be useful to you relating to the products that you have purchased from us and products that could be of interest to you. You can choose to keep a separate correspondence email id with us. If you do not wish to receive emails about our produtcs please unsubscribe from our mailing list.

Your credit card/bank statement would not show our name: Even your credit card / bank account would not show a transaction with the name of our company. Lovedoll18 would not appear anywhere. The merchant name on the card/bank statement will either show our payments processing partner name or it will show our parent companies name. We will maintain security of our systems and information: Your information is safe with us and even our employees cannot access it unless it is needed to service you.

We keep a record of your personal information but it is covered by our Privacy Policy and is held in strictest confidence. This information may be shared by us with our third party business partners and our vendors only to process your orders or to address any complaints that you may have about us or the products. You have the right to know what information we have collected about you. You also have the right to change this information. Any customer feedback we receive is also held in strict confidence. If we do disclose your feedback about our business or products it will be in a completely anonymous manner. In summary, your purchase from Lovedoll18 is held in the strictest of confidence. And it is 100% private!!

Legal issues

• Just in case, a transaction is involved in a legal dispute (usually credit card fraud); information might be requested from us in form of a witness summons (legal demand for information or appearance). In such cases, we might be required to furnish requisite information. In case this occurs, our policy is to first contact the customer (through preferred medium chosen by the customer) to inform them of our legal obligations.
• These issues are not common and generally happen in case of credit card frauds. Hence, such information sharing would help in protecting your account and business with us.